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presentation. Then compare your ideas with another group's.
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Work in groups. Use your notes about communications at work to give
a presentation. You may wish to divide your presentation so that different
speakers are responsible for different parts of the talk. While you are
listening to another group's presentation, make notes about three good
points in the presentation and three things that need to be improved.
Retell the text "Communications at work".
Read the passage and find answers to the following questions:
1. Why did the banking industry grow quickly over the period of last 10 years?
2. What did the Nat West do to meet the increasing demand for its services?
3. According to what are the bank’s clerical jobs graded?
4. Where does everyone start a job in the bank?
5. Work in which grade ensures more personal contact with the customer?
6. Which clerk sees to the customers’ regular payments being made on time?
7. Which is the best known job in banking?
8. Which clerk deals with customers’ travel requirements?
9. Which clerk helps customers to manage their financial affairs?
10. Which clerk safeguards the bank’s interests in lending money?
11. Which job in the bank offers the best opportunities to exercise one’s own judgment?
Job-career-profession
The banking industry has changed radically over the last 10 years. As part of that industry National Westminster Bank has grown quickly and is still growing. We have more customers than ever before, people who have realized that having a bank account is a greater help in organizing their financial affairs. Nat West has built a range of financial services so diverse that we can now offer to our customers assistance across the whole range of money matters – from simple things like cashing cheques and looking after savings to the complexities of insurance, taxation and investment.
It takes a lot of people to run one of the biggest and most efficient financial organizations in the world. Our clerical jobs are graded from 1 to 4 according to the demands and responsibilities of each particular position.
Grade 1. This is the most junior of the clerical jobs. Because we believe in a system of progressive promotion, everyone starts here, no matter what they see as their ultimate role. You will probably begin by preparing customers’ statements, sorting cheques and learning to use accounting machines.
Grade 2. Work in this grade gives you more personal contact with the customers. This is particular so when looking after the enquiry counter, helping the customers to solve any problems they may have with their accounts, answering their questions, outlining the bank’s services.
Other grade 2 jobs which you could find yourself doing include controlling your Branch’s records. Duties cover opening new accounts, transferring existing accounts to and from our many Branches throughout the country and ensuring that information relating to your customers is kept up to date.
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Then there is the Standing Order Clerk. Many of our customers arrange for regular payments to be made from their accounts for such items as mortgage deductions, insurance premiums and subscriptions. It is the Standing Order Clerk who ensures that these payments are made correctly and on time.
Perhaps the best known of all the jobs in banking is that of the cashier and that is usually a grade 2 job. At the counter you will meet many different people, your own customers, customers from other branches and banks as well as people who do not have a bank account. You will be dealing with many thousands of pounds every day so accuracy is vital.
Grade 3. By the time you reach this stage the work is becoming more complex and each job carries a greater degree of responsibility. Being a foreign clerk, for instance, means that you will be dealing with customers’ travel requirements, supplying foreign currencies and travel cheques and assisting with passport applications and travel insurance.
The Safe Custody Clerk helps customers to manage their financial affairs, acting on their behalf to buy or sell stocks and shares, obtaining advice from stockbrokers, or arranging insurance cover. Also there are valuables and documents, which customers deposit at the branch for safe keeping, to be looked after – which explains the title of the job.
Grade 4. This is the senior of the clerical grades and contains among others the jobs which really involve you for the first time in one of the bank’s major activities – lending money. Whether the loan is to a private individual, to a small business or to a large industrial company the bank will often require some form of security to be provided by the borrowers as to reduce the risk to the bank. Such security can come in many different forms including mortgages over houses or life policies and there are several legal formalities to be completed before the bank’s interests are fully safeguarded. Dealing with these formalities is the job of the Security Clerk who naturally works closely with the Branch Manager.
Even more involved with the Manager is the Manager’s Clerk who acts as a Personal Assistant providing all the information needed for the day to day control of accounts. As Manager’s Clerk you will be given opportunity to exercise your own judgment in a number of matters.
ПРИЛОЖЕНИЕ
Полезные выражения при подготовке резюме
СЛОВА, ХАРАКТЕРИЗУЮЩИЕ ВАШУ РАБОТУ
Анализировал - analyzed
Ввел, открыл, основал - set up
Вел дела, руководил - administered
Взял на себя инициативу, руководил - lead
Внедрял - implemented
Вычислял - calculate
Делегирован, представлял - delegated
Доказывал - proved
Заведовал - supervised
Задумывал, выдвигал (план, идею) - conceived
Занимался исследованием - researched
Исполнял, выполнил - performed
Исследовал, проверял, делал анализы - examined
Контролировал - controlled
Координировал – coordinated
Набросал план - devised
Начал, пустил (в действие) - launched
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Обеспечил - provided
Обосновал, изложил - motivated
Образовал, произвел - generated
Обслуживал, поддерживал - maintained
Объяснил, дал интерпретацию - interpreted
Оказал влияние, воздействовал - influenced
Определял (стоимость, количество), давал оценку, вычислял - evaluated
Организовал - organized
Основал - founded
Осуществлял, выполнял, проводил в жизнь - effected
Писал, сочинял - wrote
Планировал - planned
Поддерживал - supported
Понизил (затраты) - reduced
Предложил – proposed
Применял, приспособлял – adapted
Проверил, исправил – revised
Программировал – programmed
Проводил (работу, эксперимент) – completed
Продемонстрировал – demonstrated
Проявлял себя, получил одобрение – approved
Развивал - developed
Разработал структуру, создал - structured
Расследовал, изучил - investigated
Рационализировал, модернизировал - streamlined
Расширял, распространял - expanded
Рекомендовал - recommended
Реорганизовал, переделал - reorganized Рецензировал, пересмотрел - reviewed
Решил (проблему, задачу) - solved
Руководил – conducted
Создавал – created
Составлял графики работы, планировал – scheduled
Сотрудничал – collaborated
Способствовал выполнению, ускорил – expedited
Увеличил - increased
Указал, точно определил - pinpointed
Улучшил, усовершенствовал - improved
Управлял, руководил - directed
Управлял, вел дела - managed
Усилил, укрепил - reinforced
Устранял - eliminated
Участвовал - participated
Учил, обучал - taught
Учредил, основал – established
Читал лекции - lectured
СЛОВА, ХАРАКТЕРИЗУЮЩИЕ ВАШИ ЛИЧНЫЕ КАЧЕСТВА
Активный - active
Аккуратный, методичный - methodical
Внимательный - attentive
Волевой, сильный - forceful
Восприимчивый, чуткий - perceptive
Гибкий, легко адаптирующийся - adaptable
Дипломатичный, гибкий - diplomatic
Дисциплинированный - disciplined
Живой, проворный, скорый, сметливый - alert
Заслуживающий доверия, надежный - dependable
Зрелый - mature
Изощренный, утонченный (о вкусе, манерах) - sophisticated
Имеющий широкий кругозор - broad-minded
Инициативный, энтузиаст - enthusiastic
Искренний - sincere
Конструктивно мыслящий - constructive
Логичный, с развитым чувством логики - logical
Любящий путешествовать - willing to travel
Методичный - systematic
Мыслящий позитивно, конструктивно - positive
Надежный - reliable
Наделенный воображением - imaginative
Настойчивый - aggressive
Находчивый, изобретательный - resourceful
Объективный - objective
Оптимист - optimistic
Осторожный, рассудительный - discreet
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Открытый людям (незамкнутый) - extroverted
Относящийся к людям с уважением - respective
Охотно меняющий место жительства - willing to relocate
Полагающийся на себя - self-reliant
Последовательный, логичный - consistent
Практичный - practical
Преданный, верный, лояльный - loyal
Предприимчивый - enterprising
Представительный, привлекательный - personable
Приятный в общении pleasant
Реалистично мыслящий - realistic
Решительный, целеустремленный - determined
Сознательный, добросовестный, честный - conscientious
Сотрудничающий, охотно участвующий в совместной работе - cooperative
Самостоятельный, независимый - independent
Тактичный - tactful
Талантливый, одаренный - talented
Творческий – creative
Умелый, квалифицированный, деятельный - efficient
Умеющий анализировать - analytical
Целеустремленный, честолюбивый - ambitious
Честный, справедливый - fair
Экономный, бережливый - economical
Энергичный - energetic
References
1. Linda Steevens. The Irwin Career Handbook. – Boston: Irwin Boston, 1993.
2. Graham Tullis, Tonya Trappe. New Insights into Business. – Longman, 2000.
3. Leo Jones, Richard Alexander. New International Business English. - Cambridge University Press, 1996.
4. Jack C. Richards. New Interchange. English for international communication. – Cambridge University Press, 2001.
5. Jack C. Richards and Chuck Sandy. Passages. – Cambridge University Press, 2001.
6. С.Л. Яшина, Е.А. Закоморная. Английский для экономистов: читаем, рассказываем, разговариваем. – Ростов-на-Дону, 2002.
7. Джоан Фриденберг, Куртис Бредли. Как найти работу в Америке. – М., 1992.
У ч е б н о е и з д а н и е
Светлана Анатольевна Лычаная
КОММУНИКАЦИЯ В БИЗНЕСЕ
Учебно-методическое пособие для развития навыков чтения и делового общения на английском языке для студентов заочного отделения экономических специальностей Академии экономики и управления.
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