 |
Retell the dialogue, as if you were one of the participants.
|
|
|
|
Retell the dialogue, as if you were one of the participants.
Exercise 1: Give the Russian equivalents for the words below:
a) Clothing store, to (stay) open, cash, Eurocheque, fitting room, discount.
b) blouse, brooch, tiara, clogs, leggings, trainers, collar, mittens, tights, cravat, trunks, shawl, cufflinks, waistcoat.
Exercise 2: Below are extracts from two shopping conversations. Decide whether each sentence is from Conversation 1 or 2:
Conversation 1 – A customer calling a website's customer service representative.
Conversation 2 – A customer and a shop assistant talking in a shop.
Shopping Phrases
It arrived in a damaged box. Here's your receipt.
When I tried it to use it, it wouldn't work. I'll take it.
I was charged for something I didn't buy. It's on special offer.
How would you like to pay? I paid by credit card.
I'd like a refund please. It's a bargain.
An extra charge has appeared on my statement. In cash, please.
Exercise 3: Fill in the dialogue with the given words:
fit this size take try help medium
Shop assistant: Hello! Can I _______ you?
Customer: Yes, please. Have you got _______ T-shirt in pink?
Shop assistant: Yes. What _______ are you?
Customer: I’m _______.
Shop assistant: _______ this one on.
A little later:
Shop assistant: Does it _______?
Customer: It’s perfect. I’ll _______ it.
Exercise 4: Have you ever had problems like these? What did you do?
1. Your blouse has shrunk.
2. The zip doesn't work.
3. The strap has broken from the side.
4. Your pullover has stretched.
5. Your dress has come apart at the seams.
In pairs take turns to imagine yourself in the following situations. Make use of the phrases below:
For complaining:
I'm sorry but...
I'm afraid...
I'm sorry to have to complain but...
For apologizing and offering to put things right:
I'm very / awfully sorry... I do apologize. I'll...
All right, I'll see what I can do. Sorry about that, I'll...
For accepting or refusing offers:
Thank you very much. That's very kind of you. I suppose that'll be all right.
Thank you. That's just not good enough...
|
|
|
No, that's quite unacceptable. I'll never...
Exercise 5: Complete the following dialogue using the sentences given below:
Dialogue 1: At the women's clothes department
It's two sizes too large.
I'm just looking around.
May I hope that we can be of service to you again in the future, sir?
We've run out of the size.
You won't find a better bargain in town.
I think a wool single-breasted suit is a good bet for the season.
Assistant: Can I help you?
Customer: No thank you. ...
Assistant: We have suits on sale. ...
Customer: Which suit do you think is better?
Assistant:. .. It's warm and comfortable.
Customer: I'm afraid it's loose on me. ... Have you got a smaller size?
Assistant: I'm awfully sorry. ... The suits proved to be so popular that we sold out of them last week but we might have some more next week.
Customer: Well, thank you.
Assistant:. ..
Customer: Maybe I'll come back later.
Assistant: You're welcome. Come again!
Dialogue 2: At the millinery department
What size do you take?
Would you like me to measure your head?
It's smoother leather.
It goes with my clothes.
Thank you for the purchase.
What sort of hat do you require? Felt, leather, the one with feathers or with a brim?
Customer: I'd like to buy the hat in the window.
Assistant: There are several hats in the window. ...
Customer: Can you show me the one over there? The leather one.
Assistant: Ah! The leather one. Now, this is another leather hat, madam. It's better than the one in the window. ...
Customer: I'd rather have the one in the window. ... Assistant: Certainly, madam. ...
Customer: I'm not sure.
Assistant:. .. It is sixteen and a half.
Customer: Thank you very much.
Assistant: ...
Exercise 6: Have you ever had problems like these? What did you do?
1. Your blouse has shrunk.
2. The zip doesn't work.
3. The strap has broken from the side.
4. Your pullover has stretched.
5. Your dress has come apart at the seams.
In pairs take turns to imagine yourself in the following situations. Make use of the phrases below:
For complaining: For apologizing and offering to put things right:
I'm sorry but... I'm very / awfully sorry... I do apologize. I'll...
I'm afraid... All right, I'll see what I can do. Sorry about that, I'll...
For accepting or refusing offers:
Thank you very much. That's very kind of you. I suppose that'll be all right.
Thank you. That's just not good enough...
No, that's quite unacceptable. I'll never...
Exercise 7: Interview your partner and write their answers to the questions about clothes and style:
1. What kind of clothes do you like?
2. Describe your favourite item of clothing.
3. What item of clothing would you never wear?
4. What do you wear to polytechnic?
5. What colour do you like to wear?
|
|
|
6. What is the best fashion advice you’ve been given?
7. What style of clothing is in-trend at the moment?
8. What do you normally wear to a party or for going out?
9. What are your favourite shops or clothes designers?
10. Is there a hairstyle you would never have?
Exercise 8: Replace the gaps with one of the following verbs:
to fit to suit to match to become to go with / together
1. I'm sure you'll be able to find a suitable dress that... . You are a standard size.
2. “I don't think this dress... me. I'd prefer something lighter”.
“Oh, no. I love you in that dress”.
3. The jacket... her like a glove. It looked as if it had been made for her.
4. In the lounge everything... the curtains: the sofa, the carpet and the cushions.
5. “Do you think this sweater and this skirt... ? ”
“ No, not really, the colours don't quite.... ”
6. This dress doesn't... her. It's tight in the waist.
7. For every outfit, Diana has a handbag and shoes... .
8. Helen was trying on her pearls to see if they... her yellow dress.
9. It's funny but the yellow walls and the black floor actually... quite well.
10. She has exquisite taste for clothing. Everything she wears... without fail.
|
|
|
