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Task 5. To download and read documents from the World Wide Web you need a software program called a browser. Study this section of a web browser screen. Identify these features.
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1 title bar 2 menu bar 3 toolbar 4 address box 5 links
Language work: -ing forms
Study these examples.
Keeping up with your favourite team is easy on the Web.
By visiting the site you can pick up the latest news.
We can often use the -ing form of verbs like nouns.
Browsing the Web is popular.
Some people like shopping online.
We use the -ing form after prepositions.
Without leaving home you can visit any country on the Web.
By clicking on the link you can move to another page.
Task 7. Complete each gap in these sentences with the -ing form of an appropriate verb from this list.
| back up | become | enter | find | keep up | learn |
| link | receive | select | send | use |
1. ____________ with the latest news on your favourite team is easy on the Web.
2. One of the most useful features of the Internet is_________ and mail.
3. The grandfather, father, son method is one way of ___________ your documents.
4. Fibre-optic cable can be used for__________computers in a network.
5. Search engines are ways of ______ information on the Web.
6. ______________a keyboard is the commonest way of___________data into a computer.
7. ______________audio and video attachments is possible with email.
8. ______________a programmer means_____ a number of programming languages.
9. The White Pages are for_______ email addresses.
10. an option in a menu is easy with a mouse.
Task 8. Try to answer these questions using an -ing form.
Example: How do you draw pictures on a computer?
By using a graphics package.
How do you:
1 find a website?
2 select an option on a menu?
3 move rapidly through a document?
4 return to your starting page on the Web?
5 store favourite sites?
6 share ideas with other Internet users on a subject you're interested in?
7 increase the speed of your computer?
8 send voice and text messages to other Internet users?
9 end a search on the Web?
10 move the cursor round the screen?
| the latest scientific developments | a | www.admarket.com | |
| caring for your cat | b | www.bubble.com/webstars/ | |
| calculating your tax | с | www.buildacard.com | |
| new cars | d | www.carlounge.com | |
| advertising on the Web | e | www.encenter.com/ski/ | |
| books on sport | f | www.petcat.co.uk | |
| sending a virtual greetings card | g | www.moneyworld.co.uk | |
| economic data on Bulgaria | h | www.newscientist.com/ | |
| your horoscope | i | www.thebookplace.com | |
| ski conditions in Europe | j | www.worldbank.org |
Task 9. Work in pairs. Decide which of the sites (a-j) to visit in order to find information on the following topics (1-10).
Task 10. Work in groups. Design a Web home page for your college or company. Write a headline with an explanatory paragraph about your college or company, and a menu which readers can choose from to find out more about different aspects of it.
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Each member of your group should write a brief paragraph which readers can access when they click on one of the menu links.
Модуль IV
Иностранный язык для делового общения (56 ч.)
Цель данного модуля - сформировать основы делового общения в устных и письменных формах.
Модуль включает четыре тематических раздела: «Деловое общение по телефону», «Деловая переписка», «Устройство на работу», «Публичные выступления». Каждый раздел рассчитан на 8 аудиторных занятий, включает словарь, основной и дополнительный тексты, а также задания, направленные на развитие диалогической и монологической речи. После изучения каждой темы студент должен уметь представить устное монологическое сообщение и вести беседу по данной теме.
В течение данного модуля отрабатываются такие грамматические темы, как «Условные предложения», «Фразовые глаголы».
TELEPHONE COMMUNICATION
I. Study the list of topical vocabulary to avoid the difficulties in understanding the text of this unit. Consult a dictionary to pronounce the words correctly.
Directory n – телефонный справочник
engaged adj – занят (о телефоне, линии)
feedback n – обратная связь
get through ph v – дозвониться
hang up ph v – положить трубку
receiver n – зд. Телефонная трубка
toll-free call – бесплатный звонок
II. Read and translate into Russian the following international words and word combinations. Make up sentences using them.
Colleague, partner, to finish, to be interested in, civilized, office, service, ambulance, police, accurate, detail, date, alphabet, figure, separately, zero, double, speaker, tone, conflict, to monitor, normally, reason, nonverbal, to show, to control, emotion, minimize, potential, organization.
III. Read and translate the text, say what its main points are.
TELEPHONE COMMUNICATION
The telephone is a necessary means of communication in business.
When you need to telephone your colleague or partner (or call him, ring him, give him a ring), you dial his phone number which can be found in the directory. The phone will ring, and your colleague will answer it by picking up the receiver. If he is busy he may ask you to call back later. If he is already on the phone when you call him, his number is engaged (busy – A. E.) and you cannot get through. When he finishes speaking to you, he should hang up.
Many telephone numbers – mostly related to businesses or governmental offices – are prefixed by 800. These numbers provide free customer service because many companies are interested in getting new customers. In most civilized countries emergency numbers (ambulance, police, fire) are also toll-free calls. (To place an emergency telephone call in the USA, for example, you should dial 911 or 0.)
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Making a telephone call is not always easy, especially if you do not know the person on the other end of the line very well. Phone messages must be accurate and complete. Taking them demands both writing and listening skills particularly when a caller is speaking quickly.
Asking callers to repeat a message can help, and there is really no need to be embarrassed about it. Even people who have spoken a language all their lives ask each other to repeat things.
| Example of the message To: Jason Bennet. 21 Oct. Message: Mr. Anthony Hole called from Ontario, Canada. Call him today before 6 p. m. or any time tomorrow at 535 42 34 about rearrangements for meeting. Message taken by: Helen Green. |
Completing telephone messages usually includes important details such as names, dates, telephone numbers. When spelling names or words over the telephone in English you need to know well the British telephone alphabet * – the list of easily distinguishable words, each representing a letter of the alphabet. When pronouncing telephone number, you should call out each figure separately: 587843 – five-eight-seven-eight-four-three. For zero you read “ou”. If a figure is used twice in a number, you use the word “double”, for example, 551273 – double five-one-two-seven –three, 8888 – double eight-double eight, 333564 – double three-three-five-six-four.
Making requests on the telephone, English speakers show politeness in several ways. Speaking with a friendly tone of voice usually does a trick. Sometimes there are even conflicts related to tone. They tend to occur more often in telephone communication than in face-to-face conversations. When using the telephone, many people do not care to monitor their tone and often express irritation in their voice that they would normally try to avoid when speaking face-to-face. There may be several reasons for this. Telephone conversation is less personal than face-to-face one. Since we cannot get nonverbal feedback from the person we are talking to, we may tend to express our displeasure more openly on the phone. This shows how important controlling tone and emotions are in minimizing conflicts with colleagues, potential customers, or people in other organization.
* British telephone alphabet
| A – for Andrew B – for Benjamin C – for Charlie D – for David E – for Edward F – for Frederick G – for George H – for Harry I – for Isaac | J – for Jack K – for King L – for Lucy M – for Mary N – for Nelly O – for Oliver P – for Peter Q – for Queen R – for Robert | S – for Sugar T – for Tommy U – for Unde V – for Victory W – for William X – for Xmas Y – for Yellow Z – for Zebra |
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