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Writing. Before you start. 1. Match time expressions (a-s) with appropriate dates in the calendar. 2. Say these times in English. Say each time in two ways.

WRITING

H 13. Write a short letter to your telephone company saying that something is wrong with your phone line. Ask them to repair it.

Part 4. Making an Appointment

BEFORE YOU START

1. Match time expressions (a-s) with appropriate dates in the calendar.

a) yesterday b) tomorrow c) on Monday d) this evening e) last week f) in three weeks g) two days ago

h) this weekend i) in a week’s time j) the day before yesterday k) this afternoon l) tonight m) Saturday night

n) next week o) a week ago p) in a fortnight q) the day after tomorrow r) yesterday morning s) tomorrow evening

March

April

2. Say these times in English. Say each time in two ways.

a) 10. 30 b) 3. 45 c) 10. 20 d) 11. 05

e) 7. 00 f) 8. 10 g) 6. 45 h) 7. 15

i) 4. 30 j) 9. 25 k) 5. 35 l) 8. 05

READING

3. Read the phone call. Then complete Michelle’s meeting planner.

Michelle’s meeting planner

Meeting with:
Date:
Time:
Place:
Reason for meeting:

Peter:	Hello, Peter Felton.
Michelle:	Hello, Peter. It’s Michelle Henderson.
Peter:	Hello, Michelle. How are you?
Michelle:	I’m fine, thank you. And you?
Peter:	Very well, thanks. What can I do for you?
Michelle:	Well, I’d like to make an appointment to discuss requirements for our new product range.
Peter:	OK, no problem.
Michelle:	Fine. When’s convenient for you?
Peter:	One day next week?
Michelle:	OK. How about Tuesday in the afternoon? That’s the 15^th.
Peter:	No, I’m afraid I’m busy all day on Tuesday. What about Thursday or Friday?
Michelle:	Sorry, I can’t make Friday, I’m on a course. But Thursday is fine.
Peter:	Morning or afternoon?
Michelle:	The afternoon is best for me.
Peter:	OK. Shall we say 2. 30?
Michelle:	Yes, that’s fine. Where shall we meet?
Peter:	You’ve got a bigger office!
Michelle:	OK. So that’s half past two on Thursday 17^th August. In my office.
Peter:	Right.
Michelle:	Thanks, Peter. I’ll look forward to seeing you then.

4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

5. Work in pairs. Read the phone call in Exercise 3 aloud (Student A – you are astonished to hear your ex-colleague, Michelle calling, Student B – you are happy and excited). Take turns to be A and B.

H 6. Act out the call in Exercise 3. Remember to change names and some details.

VOCABULARY

7. Read the call in Exercise 3 again. Find and underline one or more phrases which:

1. say you want a meeting;

2. explain the reason for the meeting;

3. suggest a day or time;

4. agree to a day or time;

5. say “no” and give a reason;

6. ask about the place;

7. confirm the details.

8. You have an appointment to see Ms Keppel at 11. 30 today. Unfortunately your train is delayed. You will not arrive until 12. 30. Telephone Ms Keppel’s secretary, John Cousins, to explain the problem. Complete the conversation with words from the box.

late have an appointment sorry is delayed delay problem calling

A: Hello, Mr Cousins. This is (your name). I (a) _______ at 11. 30, with Ms Keppel. But unfortunately the train (b) ________. I’m going to be (c) _______.

B: I understand. What time do you think you’ll arrive?

A: About 12. 30. Is that a (d) _______?

B: No, no problem at all.

A: Thank you. I am (e) ________ about the (f) ________.

B: It’s OK. It’s not your fault. See you soon. Thanks for (g) __________.

A: Thank you. Bye for now.

9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.

Call 1 ___	It was 1. 15 – in the canteen.
___	That’s OK. Bye.
_1_	I just wanted to check the time of our meeting tomorrow. Was it 1. 15 or 1. 30?
___	OK. Sorry about that.
Call 2
___	It’s quite all right. Don’t worry about it. Would you like to make another appointment?
___	Yes, I remember.
___	I do apologize, but I have to cancel it.
___	No, I’ll just cancel it for now.
_1_	I made an appointment to see Mr Fischer on Friday.
Call 3
___	Yes, Wednesday 28^th at 11. 30.
___	Yes, that’s right. I’m really sorry, but could we make it a different day?
___	Yes… Ms Vane?
___	Wednesday 28^th?
_1_	I have an appointment with Mr Lewis next Thursday – the 29^th – at 9. 30.
___	That’s great. Thank you very much.
___	That’s all right. Just a moment… What about Wednesday instead?

H 10. How would you answer these questions?

a) Would Monday suit you?

Useful Phrases · Can I speak to …, please? · I’m afraid he’s in a meeting · I’d like to arrange an appointment · I’ll just look in the diary · When’s convenient for you? · Would next Wednesday be OK? · How about Tuesday in the afternoon? · He’s free in the afternoon after about three · I could make it after four · Sorry, I can’t make Friday · So shall we say 4. 15 next Wednesday? · Where shall we meet? · I’ll look forward to seeing you then.

__________________

b) Can you make Tuesday next week?

____________________________

c) What would be the most convenient for you?

________________________________

d) I’ll see you on Thursday at 3 p. m., then.

________________________________

e) Shall I pick you up at the factory?

___________________________

f) Can you make that a bit earlier?

_________________________

g) I’d like to make an appointment to see Mr Lewis.

_______________________________

h) Would you like to meet for lunch?

___________________________

i) Might I suggest Wednesday afternoon?

______________________________

j) What time would suit you?

___________________________

k) Would you like to go to the trade fair in Munich?

_____________________

l) I could manage late in the afternoon.

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