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4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
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Call 2
| Answerphone | Simon Matthews | |
| Hi! This is Angelika. I can’t answer the phone at the moment but I’ll call you back if you leave your name and number after the beep. Thanks. Call 3 | Angelika – it’s Simon Matthews from college here. I’m just calling to invite you to our party next Saturday. I’ll send you an invitation – perhaps you could let me know if you’ll be able to make it? Many thanks. | |
| Answerphone | Jennifer Martin | |
| Hello. You have reached 358 4081. I can’t answer the phone at the moment but if you leave your name and number after the tone, I will call you back as soon as possible. | Oh, Jack. It’s Jennifer here. I’m calling to let you know that we’ve run into some problems with the contract and I need to speak to you rather urgently. Could you call me back as soon as possible? Thanks. |
4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student A – you are in a very high spirits, Student B – you are a little bit disappointed). Take turns to be A and B.
H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:
a) act out Call 1;
b) act out Call 2;
c) act out Call 3.
VOCABULARY
7. Add phrases a-j to the flow chart for leaving a message.
| a) I work for… b) You can reach me every day between three and six. c) Give me a ring. My number is… d) Speak soon. e) We met at a conference. | f) Call me at the office. g) I’m in the … department. h) I’m just calling to say… i) It’s in connection with… j) Or I’ll try calling again tomorrow. | ||||
1 Introduce yourself
| It’s … This is … My name’s … _______________________ _______________________
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2 How you know the person
 
| Your name was given to me by… You / A colleague suggested I call you. ________________________
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| 3 Give reason for calling
| It’s just to let you know… I’d like more information on… _________________________ _________________________
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| 4 Give contact details
| You can contact me on … Call me on my mobile. It’s… _________________________ _________________________
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| 5 Give availability
| I’ll be in all day / around until … I won’t be in this afternoon so try me again tomorrow. __________________________
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| 6 Give alternative
| I’ll maybe get / catch you later.
_________________________
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| 7 End message | I look forward to speaking to you. Thanks very much. / Bye. / See you. _________________________
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8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
a) 
Hello, Bernard. My name’s Walter Maguire. I work for Hankel SA in Bern. __1__
b) Or I’ll try calling you again tomorrow. _____
c) Look forward to speaking to you. Goodbye. _____
d) Sorry, I didn’t call sooner but I’ve been busy since I got back. _____
e) You suggested I call you to discuss a few ideas. _____
f) You can contact me on 00 41 758 6178. That’s 00 41 758 6178. _____
g) You might remember that we met at a conference in February in London. _____
h) Anyway, it’s just to let you know I’m interested. _____
i) I won’t be in this afternoon but you can normally reach me between nine and twelve. _____
H 9. Think of a colleague or a client. Imagine you are leaving a voicemail message. Complete this message in your own words.
Hello ……
My name’s ………
| Useful Phrases · Please leave your name, number and message after the tone. · I will call you back as soon as possible. · I’m just calling to… · Could you call me back as soon as possible? · Thank you for calling. |
I work for …… in …….
You might remember that we ……
You suggested I call you to ……
You can contact me on …….
I won’t be in this afternoon but you can normally reach me …….
Or I’ll try calling you again …..
Look forward to speaking to you. Goodbye.
SPEAKING
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