 |
III. Answer the following questions.
|
|
|
|
1. How often do you go shopping? 2. Do you enjoy shopping? 3. Where would you do your shopping if you had a long shopping list and little time? 4. What are the main specialized shops? 5. Do you like going shopping or it is a necessary chore for you? 6. What is so convenient in a modern supermarket? 7. Why do some people prefer shops to big supermarkets and department stores? 8. When are biggest sales in the shops in your cities? Can you get good bargains? 9. Do you agree with the statement “The customer is always right”? 10. Do you think shopping services have improved?
IV. Translate the following sentences into English.
1. В нашем районе нет супермаркетов, поэтому приходится ходить за продуктами по маленьким магазинам, а это не очень-то удобно. Гораздо приятнее делать покупки в магазинах самообслуживания. 2. Вчера я был в универсаме и покупал разные продукты. Я набрал целую корзину продуктов, а когда подошел к кассе и кассирша назвала мне общую стоимость, я вспомнил, что оставил деньги дома. Пришлось идти домой и снова возвращаться в универсам. 3. Где Таня берет все эти вещи? Она считает, что они ей очень идут, а на самом деле в них она выглядит странно. – Она говорит, что покупает их в каком-то молодежном магазине одежды. 4. Давай зайдем в канцелярский магазин. Мне нужно купить тетради, ручки и бумагу. 5. Нам нужно купить мыло, стиральный порошок, зубную пасту. – Вот отдел туалетных принадлежностей. Здесь мы купим все, что нужно. 6. Где ты купила эти туфли? На распродаже в нашем универмаге. Самое интересное, что летом они стоили дороже. 7. Я увидела это пальто в витрине магазина, и захотела купить его. 8. Он слишком привередлив в еде. 9. Она зашла в булочную, чтобы купить хлеба. 10. В нашем магазине самообслуживания продают всё, от яиц до зубной пасты. 11. Ассортимент продуктов в этом супермаркете очень широкий. 12. В этом магазине всегда в продаже свежие молочные продукты.
V. Read and translate the following texts.
Know your rights
|
|
|
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. However, when you are shopping, it is important to know your rights.
Your rights when buying goods
When you buy something from a shop, you are making a contract. This contract means that it's up to the shop — not the manufacturer — to deal with your complaints if the goods are not satisfactory. What do we mean by satisfactory?
The goods must not be broken or damaged and must work properly. This is known as "merchantable quality". A sheet, say which had a tear in it, or a clock that didn't go when you wound it would not pass this test.
The goods must be as described — whether on the pack or by the salesman. A hairdryer which the box says is blue should not turn out to be pink; a pair of shoes the salesman says is leather should not be plastic.
The goods should be fit for their purpose. This means the purpose for which most people buy those particular goods. If you wanted something for a special purpose, you must have said exactly what for. If, for instance, the shop assures you that certain glue will mend broken china and it doesn’t you have a right to return it.
If the shop sells the faulty goods, it has broken its side of the bargain.
If things go wrong
If goods are faulty when you first inspect or use them, go back to the shop, say that you cancel the purchase and ask for a complete refund. If you prefer, you can accept a repair or replacement.
If the goods break down through no fault of yours, after you have used them for a time, you may still be entitled to some compensation. In some cases it would be reasonable to expect a complete refund — if, for instance, without misuse your shoes came apart after only one day's wear, or your washing machine irreparably broke down after only three wash days. But if your washing machine worked perfectly for a while and then broke, you could only expect some of the purchase price back. You and the supplier must negotiate a reasonable settlement.
You need never accept a credit note for faulty goods. If you do so, then later find you don’t want anything else in the shop or store, you may not get your money back.
If you have to spend money as a direct result of goods being faulty, you can also claim this from the shop. You could, for example, claim the cost of using a laundry while the washing machine wasn't working. But you must keep such expenses down to a minimum.
There are four golden rules:
1. Examine the goods you buy at once. If they are faulty, tell the seller quickly.
2. Keep any receipts you are given. If you have to return something the receipt will help to prove where and when you bought it.
3. Don't be afraid to complain. You are no asking a favour to have faulty goods put right. The law is on your side.
4. Be persistent (but not aggressive). If your complaint is justified, it is somebody's responsibility to put things right.
Remember:
1. You can't complain about defects that were pointed out to you, or that you could reasonably have been expected to notice.
2. Stop using the item as soon as you discover a fault.
3. You are not entitled to compensation if you simply change your mind about wanting the goods.
Vocabulary
faulty goods – поврежденный, дефектный товар
|
|
|
to make a fuss – поднимать шум, суетиться, волноваться
to deal with a complaint – рассматривать претензию
to damage – повреждать, портить
merchantable quality – качество, пригодное для торговли
salesman – продавец, торговец
leather – кожа
glue – клей
to mend – чинить, ремонтировать
bargain – соглашение, сделка
to entitle to smth. – давать право на что-либо
to misuse – неправильно употреблять, применять
to come apart – ломаться, разваливаться, распадаться
to negotiate a settlement – достигать соглашения, приходить к соглашению
credit note – кредит-нота; кредитовое авизо
to claim – требовать, заявлять о своих правах на что-либо
to keep down expenses – не увеличивать расходы
to point out – указывать; показывать; обращать внимание
VI. Read and translate the following dialogue.
I have a complaint
Salesgirl: Yes, madam? May I help you?
Linda: Yes, about the sweater. I bought it here last month. A few days ago I washed it and the colour ran and the sweater shrank.
Salesgirl: Hmm. You must have washed it in boiled water.
Linda: No, I didn't, I followed the washing instructions! I washed it in lukewarm water, just as the label said I should.
Salesgirl: Well, I'm afraid I can't exchange it for you.
Linda: Why not? Well, then I'd like to see the manager.
Salesgirl: I'm afraid he's busy.
Linda: I'm sorry but I'd like to see him.
Salesgirl: Very well. If you insist. One moment. (She goes for the manager)
Manager: Yes, madam. May I help you?
Linda:... about this sweater. When I washed, the colour ran and the sweater shrank even though I followed the instructions.
Manager: Really? This has never happened before.
Linda: There's always the first time, isn't there?
Manager: I really don't see what we can do.
Linda: Excuse me, isn't there a poster over there?
Manager: Yes, what about it?
Linda: It says "We give our customers satisfaction".
Manager: Yes, I know what it says.
Linda: Well, this store is supposed to give their customers satisfaction! But I am not satisfied.
Manager: I. uh, hmm. There's a flaw in this sweater. One of the threads is a different colour.
Linda: Is it? I can't see.
Manager: Yes, there's definitely a flaw there. All right, madam. We'll exchange it for you, but only because of the flaw.
Vocabulary
to run – расплываться; линять (о рисунке и т. п.)
to shrink – садиться (о материи)
lukewarm water – теплая вода
flaw – брак (в приобретенном изделии)
thread – нитка, нить
|
|
|
